How Health Diagnoses Change Consumer Behavior

When someone receives a serious health diagnosis, it doesn’t just change their medical outlook—it reshapes everything about how they live, shop, and engage with brands. From the moment they hear the news, consumers enter a scary moment of intense information-seeking, lifestyle adjustment, and, of course, emotional re-calibration. Understanding this evolving consumer journey is essential for brands in healthcare, wellness, food and beverage, beauty, and even technology. 

In the first few days following a diagnosis, people become proactive researchers, turning to every available resource– from their healthcare provider and Google to condition-specific social media communities and patient advocacy groups. It’s a search for answers that stretch beyond just medical facts. Consumers want to know what to eat, how to exercise safely, which products to avoid, and even how other patients in their situation manage their daily lives. This is a critical window for brands to provide credible, compassionate information that helps these consumers feel seen and supported in a particularly vulnerable moment in their lives. 

Brand loyalty is also up for grabs during this time. A serious medical diagnosis forces consumers to reevaluate their choices– from the snacks in their pantry to the skincare products on their bathroom sink. Food and beverage companies that at one time fit seamlessly into their lives may be quickly dropped if their products do not align with their new dietary needs. Beauty routines may change dramatically if a patient suddenly has to contend with medication side effects, new skin sensitivities, or changes in hair texture. During such an uncertain moment for consumers, brands that show that they understand and offer tailored solutions have a rare opportunity to become an important part of a consumer’s new normal. 

But it is also at this time when influence from peers becomes more powerful than ever. Consumers navigating a health challenge lean heavily on others who have walked the same path. Whether it’s a cancer survivor sharing the must-have moisturizer they rely on or a diabetes patient offering snack recommendations to control blood sugar, these personal endorsements often carry much more weight than traditional advertising. 

Brands looking to earn consumer trust need to ensure they understand exactly which voices matter within specific health communities– and this requires research that goes deeper than surface-level demographic data that doesn’t help reach these consumers in their time of need. 

Over time, as consumers process their diagnoses and make their plans for treatment and lifestyle changes, they seek out products, services, and content that will make life easier and acknowledge the emotional toll chronic illness has on them and their loved ones. It’s then no surprise that convenience, customization, and emotional validation become the most powerful aspects of brand loyalty. From personalized meal delivery services to wearable tech that tracks symptoms, consumers gravitate toward genuine solutions that feel as if they were designed for their specific reality, not just the average shopper. 

For brands that want to understand and effectively engage with this audience, ongoing research is crucial. One-off surveys would have a hard time capturing the full complexity of this journey, which takes many turns in the months after a diagnosis. This is where custom online panels offer a unique advantage. By building a dedicated panel of consumers who are actively managing health conditions, brands can track shifting needs, test product concepts, and even explore messaging that resonates with consumers at each stage of their medical journeys– from the shock of diagnosis to long-term management of their condition. 

Unlike other research methods, custom online panels, such as the ones designed and managed by Eyes4Research, allow brands to go beyond generic health insights and build deeper, ongoing relationships with the exact customers they want to serve. This is especially valuable for brands targeting specific populations, such as multicultural consumers, older adults, or caregivers, whose experiences with healthcare can often differ from the mainstream narrative. 

The healthcare market and the others that can intersect with it when consumers are faced with a serious health diagnosis are competitive. Brands that invest in understanding consumers during life-changing moments can build loyalty that lasts far beyond the purchase of a single product. When they recognize the power of custom research that follows consumers’ post-diagnosis journey in real time, brands have a golden opportunity to become trusted partners in their customers’ lives. 

Is Paper Survey Still a Thing? 

The evolution of market research has been defined by technological innovation, yet paper surveys persist as a viable method despite the prevalence of digital alternatives. While online surveys, mobile polling, and even artificial intelligence tools dominate conversations about speed and scalability, paper surveys still occupy a unique space in the research ecosystem. The question for brands is whether this method remains a viable tool for collecting valuable insights in a world driven by efficiency, personalization, and big data. 

Paper surveys retain their value in contexts where technology fails to provide equitable access. For populations with limited internet connectivity, such as rural communities or older demographics less inclined to engage with digital platforms, paper surveys remain an inclusive option. These surveys ensure that insights from these often-overlooked segments are captured, which can be critical for brands developing marketing strategies in underrepresented markets. For example, companies seeking to expand into emerging economies or target senior consumers can benefit from this traditional method as part of a broader mixed-method approach. This inclusivity is particularly important when considering that the global market research industry is expected to have generated $140 billion in revenue in 2024, underscoring the need for diverse methodologies. 

Another consideration is response quality. Digital surveys, while efficient, often suffer from issues like low engagement and superficial answers, particularly when hit the “survey fatigue” wall. Paper surveys, on the other hand, tend to encourage more thoughtful responses. Participants often perceive them as more formal, and the tactile experience of filling out a physical form can lead to more deliberate answers. Research supports this: online-baed surveys typically yield response rates 12 percentage points lower than other survey modes; while postal questionnaires can achieve significantly higher response rates. This can be invaluable for brands conducting in-depth studies on consumer sentiment or complex purchasing behaviors, where the richness of responses outweighs the need for speed. 

However, the logistical challenges of paper surveys are worth noting. Data collection, transcription, and analysis are time-intensive and prone to errors, which can lead to delays and inaccuracies. For this reason, paper surveys are often viewed as less practical for large-scale studies requiring rapid turnaround times. Brands with aggressive go-to-market strategies may find this method doesn’t quite work for the fast pace of decision-making that is needed in more competitive sectors. 

Still, the tactile nature of paper surveys can be a strategic advantage for experiential or sensory-focused brands. For example, a paper survey within product packaging can create a personal touchpoint, enhancing brand perception while simultaneously collecting valuable consumer feedback. Luxury brands, in particular, can benefit from this approach, as it aligns effectively with their emphasis on exclusivity and craftsmanship. 

In a moment in time dominated by digital transformation, the future of paper surveys lies in their integration into hybrid research designs. By combining paper-based methods with digital analytics tools, brands can capture diverse data sets while leveraging the efficiency of modern technology. Researchers can use optical character recognition (OCR) to digitize handwritten responses, enabling faster analysis without sacrificing the authenticity of consumer input. 

Ultimately, the validity of paper surveys depends on the specific goals and constraints of a research project. While they are unlikely to rival the scalability and speed of digital methods, they remain a valuable tool for brands that prioritize inclusivity, depth of insight, and tailored consumer engagement. For practitioners, the key lies in understanding when and where to deploy this time-tested method as part of a comprehensive market research strategy. 
Read more about market research on the Eyes4Research blog. Eyes4Research also has everything you need to collect high-quality insights from consumers. Our panels are comprised of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our specialty panels here.

The Power of Podcasts in Influencer Marketing

At this point, podcasts might seem like a dime a dozen, but they have merged as one of the most impactful platforms in modern marketing. Podcasts offer a unique combination of intimacy, niche marketing, and cultural relevance. With the podcasting industry projected to surpass a global market size of $4B by the end of 2024, brands are increasingly incorporating podcasts into their influencer marketing strategies. 

Podcasts as a Cultural Marketing Phenomenon

What started as a niche entertainment has grown into a mainstream medium with over 500 million listeners worldwide. Unlike traditional advertising, podcasts encourage a conversational and authentic connection between brands and their target audiences. Recent research has found that 55% of U.S. podcast listeners are aged 18-34, making podcasts an ideal channel for reaching Millennials and Gen Z consumers.  Additionally, 80% of podcast listeners complete most or all of an episode, underscoring the deep engagement the medium commands. 

Why Podcasts Thrive in Influencer Marketing

At their core, podcasts, excel in influencer marketing because of the trust and authenticity that hosts build with their audiences. Podcast listeners often feel a personal connection to the hosts they regularly tune into, and this relationship makes brand endorsements feel genuine and credible. For example, when a wellness podcast host promotes a health supplement they truly use, the recommendation carries far more weight than a traditional ad placement. 

Another key advantage is the hyper-targeted nature of podcasts. With topics ranging from true crime to entrepreneurship, brands can identify shows that align closely with their niche. This way, brands can ensure their messaging reaches a highly relevant audience. Moreover, podcasts offer a significant return on investment. Recent research from the Interactive Advertising Bureau (IAB) reveals that podcast advertising generates an average ROI of $6.50 for every dollar spent. The engaged nature of podcast audiences, coupled with the contextual relevance of advertisements, drives this impressive performance. 

Strategies for Effective Podcast Influencer Marketing

One of the most popular and effective approaches to influencer marketing on podcasts is the use of host-read ads. Delivered in the host’s voice, these ads seamlessly blend into the episode, making it feel more like native content by maintaining the conversational tone listeners expect. Depending on the host’s style, these ads may be scripted or improvised, adding to their authenticity. 

Another strategy involves sponsoring branded episodes or series. In these campaigns, a brand collaborates with a podcast to produce content that aligns with its messaging. For instance, a fintech company might partner with a personal finance podcast to create a mini-series about saving strategies, driving both brand awareness and engagement. 

Additionally, brands often use tried-and-true giveaways and exclusive promo codes to appeal to listeners. This approach incentivizes engagement and provides measurable data to track the success of the campaigns. It is especially effective for direct-to-consumer (DTC) brands looking for an immediate boost in sales. 

Overcoming Challenges of Podcast Influencer Marketing

Despite its many advantages, podcast marketing does come with challenges. Measuring the impact of podcast ads can be less straightforward than traditional digital advertising, as analytics in this space are still evolving. Brands can address this by using unique promo codes and dedicated landing pages to monitor conversions effectively. Another consideration is the cost of entry. Popular podcasts with large audiences often command high sponsorship rates. For smaller brands, targeting md-tier podcasts with engaged niche audiences can provide a more affordable yet impactful option. 

What Are the Emerging Trends in Podcast Marketing?

The future of podcast marketing is being shaped by innovations like artificial intelligence, which enables brands to identify podcasts with audiences that closely match their customer profiles. This ensures optimal ad placement and better targeting. Cross-platform campaigns are also becoming more prevalent. Many podcasts have a strong presence on social media, offering brands teh opportunity to create integrated campaigns that blend audio and visual content. 

The steady growth of localized podcast content is another emerging trend. With the rise of non-English podcasts in markets like India and Latin America, brands have a new avenue to reach diverse and international audiences. 

Podcasts stand out as a powerful marketing tool due to their authenticity, targeted reach, and high levels of audience engagement. For brands willing to invest in podcasts and form thoughtful partnerships with podcast influencers, the potential for ROI is significant. By leveraging market research to identify the right podcasts and track campaign effectiveness, businesses can unlock the full potential of podcasts. Starting small, with niche podcasts that align with a brand’s values, allows for manageable entry while tracking success through promo codes and surveys. Once strategies are refined, they can scale to target larger audiences and generate even greater returns. 
Read more about Marketing and the media industry on the Eyes4Research blog. Eyes4Research also has everything you need to collect high-quality insights from consumers. Our panels are comprised of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our specialty panels here.

What Retailers Can Expect This Holiday Season

The 2024 holiday shopping season looks like a complex landscape for retailers, shaped in part by consumer reactions to economic and global political uncertainties as well as cautious optimism for the year ahead. Compared to 2023, spending patterns this year are more polarized, reflecting both persistent financial challenges and an eagerness to celebrate the season amid instability. 

Weary consumers are navigating their holiday shopping with inflation still a pressing issue, as evidenced by the presidential election results. A recent Deloitte holiday spending survey found that while higher-income households are expected to spend more this season, a significant portion of consumers, especially middle—and lower-income groups, are scaling back or prioritizing budget-friendly options. It’s a striking divide: while 26% of shoppers plan to spend more than in 2023, 29% indicated that they are trimming their budgets. 

Despite these challenges, overall holiday spending is expected to grow by 7%, according to the Deloitte study. This indicates a robust market for retailers that can align with consumers’ priorities. Flexible payment options, such as buy-now-pay-later (BNPL), are increasingly popular among budget-conscious shoppers, helping to ease the strain of holiday expenses. 

Political uncertainty, including ongoing debates over possible tariffs, government spending, and a myriad of instability around the globe, has left many consumers feeling cautious about the future. For some, this apprehension translates into more conservative shopping habits, as they prioritize saving for potential economic disruptions in 2025. Others, perhaps those happy with the results of the election, are turning to holiday spending as a way to reclaim a sense of normalcy, despite external anxieties. 

As a result of increased visibility on social media, there is a growing interest among consumers to support local and minority-owned businesses, as consumers increasingly align their spending with their values. This trend, especially among younger consumers, underscores the importance of community and sustainability in the current retail environment. 

While 2024’s holiday shopping season is expected to be robust, consumers are eyeing 2025 with a mix of hope and caution. Many consumers are optimistic about economic stabilization and are cautiously anticipating fewer financial pressures in the coming year. However, uncertainty about geopolitical and domestic political developments is a dark cloud hanging over this outlook, leaving shoppers wary of overspending.

Last year, holiday shopping numbers surprised economists, with their strength, driven by resilient consumer spending even amid inflation. An Ipsos consumer tracker survey found that mobile and social media shopping surged, and these trends continue to shape retail in 2024. This year, mobile devices are expected to dominate online transactions, while AI-powered tools like chatbots and personalized recommendations gain even more traction. Social commerce, especially through TikTok and Instagram, is also set to play a critical role in driving sales. 

For retailers, a key takeaway from the 2023 holiday season is the importance of agility. Those who adapted quickly to the technological shifts and changing consumer sentiment were in the best position to succeed. This year, this means doubling down on digital innovations, expanding hybrid shopping options, and creating campaigns that acknowledge the economic and emotional reality of their consumers. 

This holiday season is a complex story of economic challenges, political concerns, and a measure of optimism about what could be in store for 2025 for consumers. Retailers who stay relevant and build trust by adapting to their consumers’ evolving concerns will set the stage for long-term growth as the retail landscape continues to evolve. 
Read more about the retail industry on the Eyes4Research blog. Eyes4Research also has everything you need to collect high-quality insights from consumers. Our panels are comprised of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our specialty panels here.

The 5 Myths of Online Surveys and the Benefits of Custom Online Panels

For B2C and B2B brands seeking a way to gain quick and actionable insights, online surveys have become an essential tool. However, there are myths surrounding online surveys that can discourage companies from leveraging their full potential. 

Misconceptions about data quality, audience targeting, and engagement can leave brands that are investing in research relying on outdated methods or drawing inaccurate conclusions that can lead them way off track with their marketing strategies. Here, we’ll debunk five common myths about online surveys, and highlight custom online panels as one of the most effective research tools for obtaining accurate insights. 

Myth #1: “Online Surveys Aren’t Reliable Enough for Strategic Decisions”

Many B2C and B2B brands assume that online surveys can’t provide reliable insights due to concerns about data integrity or how well the sample is represented in the survey. However, the reliability of a survey depends more on how it is conducted than the format itself. Custom online panels allow researchers to build a group of carefully vetted respondents with known demographics, behaviors, and preferences. 

For example, a B2C beauty brand launching a skincare line may enlist a research agency, like Eyes4Research, to design and manage a custom panel of frequent skincare consumers. With access to participants who regularly purchase relevant products, the survey will yield more accurate feedback about product formulation preferences and unmet needs of the consumer. 

Myth #2: “Survey Participants Don’t Pay Attention”

Yes, survey fatigue exists, but this doesn’t necessarily mean all survey responses are unreliable. Engagement strategies, such as interactive surveys and gamified questions, can significantly increase response quality. Additionally, custom online panels offer a solution by recruiting highly motivated participants who are invested in the research topic. 

A travel company using a custom panel of frequent fliers can utilize engaging, scenario-based questions like: “What would you prioritize if offered a travel loyalty program?” This method keeps participants interested and ensures thoughtful responses, resulting in immediate and actionable insights. 

Myth #3: “Online Surveys Only Work for Simple Consumer Feedback”

B2C and B2B brands sometimes view online surveys as useful only for basic satisfaction metrics, but in reality, they can go well beyond that to address more complex research questions– from brand sentiment analysis to product pricing studies. Custom online panels enable deeper explorations by providing access to respondents with specific experiences or expertise. 

A B2B tech company building AI solutions for marketing agencies could use a custom online panel of C-level marketing executives. The survey could dive into advanced topics such as what could serve as adoption barriers, ROI expectations, and feature preferences– helping the company tailor their product messaging. 

Myth #4: “It’s Hard to Target Niche Audiences with Online Surveys” 

While general online surveys cast a wide net, they can fall short when targeting niche audiences. This is where the custom online panels shine– these panels are designed to recruit individuals who fit precise demographic or behavioral criteria. B2C brands can reach minority communities, luxury shoppers, or other hard-to-find groups with precision. 

A luxury retailer might want feedback from high-income Millennial women who shop internationally. With a custom panel, the retailer can ensure they get responses only from participants matching this profile, avoiding noise from irrelevant respondents. 

Myth #5: “Traditional Methods Are More Trustworthy”

Traditional research methods like in-person focus groups and telephone interviews have their place, but they can be costly, time-consuming, and limited in reach. Online surveys, especially through custom panels, provide faster turnaround times and scalable insights– allowing B2C and B2B brands to stay nimble in an increasingly competitive environment. 

During the pandemic, many companies turned to online surveys when face-to-face methods became impossible. A retail brand could have used a panel of loyal customers to collect insights on shopping preferences, helping them to fine-tune their e-commerce experience and boost online sales. 

Online surveys are often misunderstood, but with the right approach, they can be one of the most powerful tools in a B2C or B2B brand’s arsenal. Custom online panels, such as the ones designed and managed by Eyes4Research, overcome many of the challenges associated with generic surveys, providing targeted, reliable, and timely insights. 

Online panels are powerful tools that provide a more affordable way for companies to gather valuable data to determine the value of their brand’s product or service. Eyes4Research has everything your company needs to collect high-quality insights from consumers. Our panels are comprised of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our online panels here.

What to Know About Targeting C-Level Executives for Research

Targeting C-level executives for your research can provide valuable insights, but how do you pin them down and get them to participate? These high-level decision-makers have a unique psychographic profile that requires a tailored approach. The executives’ perspectives are uniquely valuable for the strategic insights they offer and crucial to researchers– the influence they have over company decisions, giving a clear picture of how companies allocate resources. 

Here’s a look into what companies need to understand when trying to connect with C-level executives and a breakdown of why their input is critical for your business strategy. 

The Psychographic Profile of C-Level Executives

C-level executives are goal-oriented, strategic thinkers, and highly time-conscious. Their primary focus is on efficiency, growth, and long-term sustainability. If you look closely, those three elements offer companies important clues about what this demographic values most. 

C-level execs are keen on insights that can help steer their company in the right direction. This means that they look for factual, actionable insights that can back up strategic data-driven decisions. Another point to keep in mind is executives tend to have an eye on future trends and they want insights that can help anticipate and adapt to emerging challenges in their industry. They want to be able to have a glimpse into the future and they want to accomplish that well before their competitors do. 

Executives also value the opinions of their peers and they tend to trust insights from those in their circle. They actively seek ways to reinforce their influence in their industry, often positioning themselves as thought leaders. Not surprisingly, C-level executives generally like to maintain control over processes, meaning they expect efficiency and value in exchange for their time. 

What Are The Challenges of Targeting C-Level Executives for Research?

It is notoriously difficult to engage C-level executives in market research. Here are three of the biggest challenges:

1. Time Constraints: Executives are incredibly busy and often only prioritize participating in research if they see clear value. Their schedules are packed with strategic meetings, and dedicating time to a survey or an interview is not going to rank high on their list of priorities. 
2. The Value Bar is Set High: C-level execs want to ensure that participating in research has a direct benefit. They need to see that their involvement will generate actionable insights for their industry or brand. 
3. Watch Out for the Gatekeepers: Executives often have teams that act as filters, blocking access to requests for interviews, surveys, or focus groups. These gatekeepers make it hard for market researchers to get their foot in the door. 

Creative Ways to Engage C-Level Executives for Research

To successfully engage top-level execs, companies need to think creatively and strategically about their approach. Executives are often more open to discussing industry trends at high-profile events or private networking gatherings. Hosting exclusive roundtables or VIP panels at industry conferences can give you direct access to these leaders. 

Another way is to present the opportunity to participate in research as a way for executives to shape industry dialogue. Offer to include their insights in a whitepaper or another public-facing report that highlights their expertise, which they can then share with peers or in the media. 

While standard monetary incentives might work for other research participants, they may not get the attention of a C-level executive. However, offering insights in exchange, such as early access to cutting-edge data or a personalized benchmark analysis, could be what grabs their attention long enough for a conversation. 

Executives are more likely to participate if the request comes from a peer that they know and respect. Consider using high-level networks or industry influencers to introduce your research project participation. 

Another important element to consider is time constraints. Limit the time commitment required of participants. Micro-surveys or one-on-one interviews that focus on high-level insights and take no more than 10-15 minutes are more appealing than lengthy questionnaires. 

Targeting C-level executives for market research is challenging, but it can offer a treasure trove of insights. Companies need to understand the psychographic profile of executives and overcome the challenges of time and access to capture their valuable insights. The value that executives provide– through their strategic vision, industry knowledge, and influence– makes their participation critical for any research that aims to shape the future of the business. Read more about market research and the B2B and B2C business landscape on the Eyes4Research blog. Eyes4Research also has everything you need to collect high-quality insights from consumers. Our panels are comprised of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our specialty panels here.

Unlocking the Potential of Frequent Travelers: How Research Can Power the Tourism Industry 

By any measure, the tourism industry is incredibly dynamic and is evolving with global trends, digital transformations, and the ever-changing preferences of travelers. One segment that remains critical to the industry’s growth is frequent travelers. These consumers not only represent a significant share of the travel market but also influence trends, shape demand for new services, and propel innovation forward. 

Understanding the motivations, preferences, and behavior of frequent travelers is key to creating personalized experiences that keep them coming back. For tourism companies looking to tap into this valuable audience, leveraging market research is essential. When businesses invest in research, they can gain deeper insights into frequent travelers’ habits, desires, and decision-making processes, allowing them to tailor services and marketing strategies effectively. 

The Power of Frequent Traveler Data

Frequent travelers are often savvy consumers who prioritize convenience, experience, and value. They tend to book multiple trips each year, which means their expectations and needs evolve with each journey. Understanding their unique preferences– whether it’s loyalty to specific airlines, preferred hotel amenities, or enthusiasm for particular travel destinations– is crucial for businesses aiming to attract and retain them. 

However, not all frequent travelers are alike. Some of them are driven primarily by luxury experiences, while others seek budget-friendly options. Some prioritize sustainability and wellness, while others focus on adventure and cultural activities. Traditional market research methods may provide general insights into these categories, but to truly connect with frequent travelers, tourism companies need customized and ongoing data collection. 

Why Custom Online Panels Are a Solution

Custom online panels, such as the panels designed and managed by Eyes4Research, offer tourism companies a direct line to frequent travelers, allowing businesses to collect specific, actionable insights over time. These panels consist of pre-recruited participants who fit a particular profile– in this case, frequent travelers– who agree to participate in surveys, discussions, and studies that yield valuable data that tourism companies can activate to make more informed decisions. 

Here’s why custom online panels are a game changer for the tourism industry: 

• Targeted Insights: Custom panels allow you to engage directly with frequent travelers who match a brand’s ideal customer profile. Whether tourism companies are focused on luxury, budget, adventure, or business travel, custom online panels help them collect feedback and insights from the exact demographics that matter to their business. 
• Real-Time Data: Consumer preferences are always changing, especially in a fast-paced industry like tourism. Custom panels give tourism companies the flexibility to gather real-time data, ensuring that these companies stay well ahead of emerging trends and constantly shifting consumer demands. 
• Personalized Marketing and Product Development: By activating frequent travelers’ preferences and pain points, tourism companies can design more personalized marketing campaigns and create products or services tailored specifically to their needs. This can look like loyalty programs or customized travel packages that appeal directly to the interests of frequent travelers. 
• Engagement with Key Decision-Makers: Not surprisingly, frequent travelers often have strong opinions about their experiences. Custom panels allow tourism companies to engage with these decision-makers, asking them what truly matters and making them feel heard. This can enhance brand loyalty as customers appreciate being part of shaping the future of travel. 
• Cost-Effective and Efficient: Custom online panels can be more cost-effective than traditional research methods, They allow for quicker deployment of surveys and can reach a larger, more diverse group of frequent travelers with minimal overhead costs. This makes it easier to continuously gather data without busting the budget. 

Of course, no two tourism brands are alike, and that’s why custom panels are built specifically to fit the unique business goals of individual companies. Whether tourism companies want to explore trends in luxury travel, understand what drives Millennial globetrotters, or develop eco-friendly travel solutions, there is a panel that can be created to fit their needs. 

By using research to target frequent travelers, tourism companies can fine-tune their approach, deliver quality experiences, and build stronger customer relationships. Custom panels represent a valuable resource for achieving these goals, offering deeper insights and a competitive edge in the rapidly evolving tourism industry. 
Read more about the tourism industry and the benefits of market research on the Eyes4Research blog. Eyes4Research also has everything you need to collect high-quality insights from consumers. Our panels are comprised of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our specialty panels here.

Understanding Sustainability From a Consumer Perspective: Why Research is Key to Buying Green

Sustainability has become more than just a buzzword in the marketplace; it’s now a central aspect of consumer decision-making. As the world grapples with climate change, environmental degradation, and the depletion of resources, shoppers are paying closer attention to how their purchases impact the planet. 

However, while the intention to buy sustainably is growing, the factors driving these decisions can be complex and vary greatly across demographics. For B2C brands to thrive in this landscape, understanding what consumers truly want in sustainable products through market research is essential. 

The Rise of Green Consumerism

Consumers today are more environmentally aware than ever. From reducing single-use plastics to choosing energy-efficient products, many are prioritizing eco-friendly chives. According to recent studies, 60% of consumers report being willing to pay more for sustainable products, and about 80% of Millennials see environmental responsibility as a core value for brand loyalty. 

What constitutes “green” or “sustainable” can differ greatly from one consumer to the next. For some, it’s about the materials used– such as organic, recycled, or upcycled products– while others may focus on the carbon footprint of manufacturing, ethical labor practices, or the lifespan of the product. This is where market research can play a vital role. 

Why Market Research is Crucial For Understanding Consumer Preferences

The increasing demand for sustainable products is clear, but not all consumers define sustainability the same way. As B2C brands push to offer greener alternatives, they need to align with their target audience’s specific values and preferences. 

Market research helps identify the drivers behind consumer choices, allowing B2C brands to tailor their products and marketing efforts effectively. Here’s how: 

• Segmenting the Market: One of the first steps in understanding the green consumer is recognizing that sustainability means different things across demographics. Younger generations like Gen Z and Millennials often prioritize the environmental impact of a product. Baby Boomers, on the other hand, may look for durability and energy efficiency. Conducting research to segment consumers based on their values, concerns, and behaviors will allow B2C brands to create products that appeal to each group’s unique sustainability criteria. 
• Identifying Greenwashing Pitfalls: As consumers become more savvy about sustainability claims, they are increasingly skeptical of “greenwashing”– the practice of misleading consumers by falsely marketing products as environmentally friendly. Through research, B2C companies can test and refine their messaging to ensure transparency and authenticity in their sustainability efforts. Knowing what information resonates with consumers– certifications, lifecycle analysis, or transparent sourcing– helps B2C brands build trust and avoid misleading claims that could backfire. 
• Tracking Changing Priorities: Sustainability trends are constantly evolving. Today’s consumers may prioritize plastic-free packaging, while tomorrow’s may focus on carbon-neutral shipping. Continuous market research allows B2C companies to stay ahead of shifting consumer preferences. Understanding how global events, new technologies, and changing environmental policies influence purchasing decisions ensures that brands can adjust their strategies accordingly. 
• Evaluating Price Sensitivity: While many consumers are willing to pay more for sustainable products, there is often a limit to how much extra they’re willing to spend. Market research can help B2C companies determine where that threshold lies. It can also uncover opportunities for B2C brands to balance sustainability with affordability by identifying which eco-friendly features consumers value most and are willing to pay for. 

Key Insights for B2C Brands Wanting to Go Green

• Consumers Demand Transparency: Authenticity matters. Shoppers want B2C brands to be clear and honest about their sustainability efforts. Detailed information about sourcing, production methods, and impact reduction builds consumer trust. 
• Convenience and Sustainability Must Go Hand-in-Hand: Consumers are looking for products that not only benefit the environment but also fit seamlessly into their lives. Companies that make it easy for shoppers to choose sustainable options without compromising on convenience are more likely to see success. 
• The Need for Innovation: Market research can help identify gaps where sustainability and innovation meet. Whether designing reusable packaging, developing longer-lasting products, or finding ways to reduce waste, B2C brands that innovate around sustainability will stand out. 
• Education is Key: Many consumers want to buy sustainably but lack the knowledge about how to do so effectively. B2B brands that invest in educating their audience– through packaging, websites, or advertising– can empower consumers to make more informed green choices.  

As the market for sustainable products continues to grow, the need for ongoing consumer research becomes more essential. Understanding what motivates green consumers– whether it’s environmental concerns, health benefits, or a desire to support ethical business practices– helps B2C brands stay relevant in an increasingly competitive landscape. 

B2C brands that invest in market research to understand these evolving consumer values will not only meet the demand for sustainability but also shape the future of green buying. From segmenting audiences to refining product offerings, research ensures that businesses can stay connected with what truly matters to their customers. Read more about sustainability and the latest consumer trends on the Eyes4Research blog. Eyes4Research also has everything you need to collect high-quality insights from consumers. Our online panels are made up of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our specialty online panels here.

Understanding the Pet Ownership Market: A Peek Into Consumer Behavior

Pet ownership has evolved into a billion-dollar industry, driven by consumers’ emotional connection with their pets and the desire to provide the best possible care for them. As pets become integral family members, consumer behavior, preferences, and spending patterns have shifted. 

Brands that cater to the pet market must understand these dynamics to reach and resonate with their target audience. Here, we’ll explore the various facets of pet ownership and highlight how market research can provide valuable insights for brands in the pet industry. 

The Emotional Bond Between Pets and Owners

Pets are often considered part of the family, and this emotional bond significantly influences consumer behavior. Pet owners are willing to spend more on products and services that enhance their pets’ well-being and happiness. This includes premium pet food, healthcare, grooming, toys, and even specialized services like pet spas and daycare. Understanding the depth of this emotional connection can help brands position their products in a way that resonates with pet owners’ desire to provide the best for their pets. 

Market research can play a crucial role in identifying the emotional triggers that drive purchasing decisions. Surveys, focus groups, and custom online panels, such as the ones designed and managed by Eyes4Research, can reveal what pet owners value most in their relationship with their pets and how these values translate into buying behavior. 

For example, a survey might uncover that pet owners are increasingly concerned about the nutritional quality of pet food, leading brands to emphasize organic and natural ingredients in their marketing. 

Spending Patterns in the Pet Industry

The pet industry is diverse, encompassing food, accessories, healthcare, grooming, and more. According to industry reports, pet owners are spending more than ever, with the global pet care market expected to reach over $350B by 2027. This growth is driven by a variety of factors, including the rise in pet ownership, especially among Millennials, and the trend toward premiumization in pet products. 

Market research is also a valuable resource here, as well. Research can help brands understand where pet owners are spending their money and identify emerging trends. For example, there’s been a noticeable shift toward subscription-based services, where pet owners receive regular deliveries of food, toys, and other essentials. This model offers convenience, and personalization, catering to the modern consumer’s preference for hassle-free shopping experiences that work with their busy lifestyles. 

Brands can also use market research to segment the pet owner population by demographics, lifestyle, and purchasing habits. This allows for more targeted marketing strategies. For instance, urban pet owners may have different needs and preferences compared to those in rural areas, such as a greater demand for compact, space-saving pet products or services that accommodate busy lifestyles. 

The Role of Technology in Pet Ownership

Tech is increasingly playing a role in how pet owners care for their pets. From smart feeders and GPS collars to telehealth services and pet-related apps, tech-savvy pet owners are integrating technology into their pet care routines. It is a trend that opens up new opportunities for brands to innovate and create products that make pet ownership more fun and rewarding. 

Market research can help brands stay ahead of the curve by identifying technological trends in the pet industry. By conducting product testing, usability studies, and consumer feedback sessions, brands can ensure that their tech products meet the needs and expectations of pet owners. Additionally, market research can help brands understand how different market segments adopt and use technology, allowing for more effective product development and marketing strategies. 

The Impact of Health and Wellness Trends

Just as human consumers are becoming more health-conscious, so are pet owners. There is a growing demand for natural, organic, and health-focused pet products, from food and supplements to grooming products. This trend is fueled by the belief that a pet’s health and well-being are directly linked to the quality of the products they use.  

Brands can leverage market research to tap into the health and wellness trend by understanding what health-conscious pet owners are looking for. Are they concerned about allergens in pet food? Do they prefer holistic and natural healthcare options? Are they willing to pay a premium for organic ingredients? Market research can provide answers to these questions and guide product development and marketing strategies. 

The Importance of Sustainability in the Pet Industry

Sustainability is another key trend influencing consumer behavior in the pet industry. Pet owners are increasingly seeking eco-friendly products, from biodegradable waste bags to sustainably sourced pet food ingredients. Brands that can align with these values stand to gain a competitive edge. 

Market research can help brands understand the importance of sustainability to their target audience and how it influences purchasing decisions, Through surveys and focus groups, brands can gather insights into which sustainability claims resonate most with pet owners and how they can effectively communicate their environmental commitment. Additionally, market research can uncover potential barriers to purchasing sustainable products, such as price sensitivity or lack of awareness, allowing brands to address these challenges in their marketing and product strategies. 

The pet ownership market is dynamic and evolving, driven by the deep emotional bonds between pets and their owners, changing consumer preferences, and emerging trends. For brands in the pet industry, understanding these facets of pet ownership is crucial for staying competitive and meeting the needs of today’s pet owners. 

Market research plays a vital role in uncovering the insights needed to navigate this complex market. By understanding consumer behavior, spending patterns, technological adoption, health and wellness trends, and the growing importance of sustainability, brands can make informed decisions that drive innovation, resonate with pet owners, and ultimately, succeed in the marketplace. 
Eyes4Research has everything you need to collect high-quality insights from pet owners and our Veterinarian panels. Our panels are made up of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our specialty panels here.

Adapting to Omnichannel Retail: How Market Research Can Ensure a Seamless Customer Experience

The current retail environment is fast-paced, and the lines between online and analog life continue to blur. Consumers expect a seamless experience, whether they are browsing a B2C brand’s website, using a mobile app, or walking into a physical store. The shift toward omnichannel retailing presents both a challenge and an opportunity for retailers. 

The B2C brands that can deliver a consistent and unified experience across all touchpoints stand to gain customer loyalty and increase their market share. But how can retailers ensure that their omnichannel strategy meets consumer expectations? 

This is where market research becomes indispensable. By leveraging insights drawn from comprehensive market research, retailers can understand consumer behavior, preferences, and pain points across channels. This understanding allows them to fine-tune their omnichannel strategies to ensure a seamless and engaging customer journey. 

Why a Seamless Omnichannel Experience is Important

Before diving into how market research can facilitate omnichannel success, it’s important to understand why a seamless experience is so crucial. In an omnichannel environment, customers interact with a B2C brand through various channels– from online storefronts to social media, and mobile apps to physical stores. A fragmented experience across these touchpoints can lead to frustration, cart abandonment, or worse, switching to another brand.  

For instance, imagine a customer who sees a product on social media, adds it to their cart on a retailer’s website, and then decides to complete the purchase in-store. If the in-store staff is unaware of the online promotion, or if the product isn’t available in-store as indicated online, the customer’s experience is disrupted. This lack of consistency can damage trust and discourage future purchases. 

In contrast, a well-executed omnichannel strategy ensures the customer journey is smooth and uninterrupted, regardless of the channel. Achieving this level of cohesion requires deep insights into customer expectations and behaviors– insights that can only be gained through effective market research. 

How Market Research Drives Omnichannel Success

Market research plays a pivotal role in helping retailers understand the nuances of consumer behavior across different channels. It allows retailers to address critical questions such as: 

• How do customers interact with different touchpoints? 
• What are the common friction points in their journey? 
• What factors influence their decision to purchase online versus in-store? 
• How do promotions, product availability, and customer service impact their overall experience? 

By answering these questions, market research provides retailers with a roadmap to create a truly omnichannel experience for their customers. Here’s a quick look at how it can be done: 

• Identifying Customer Preferences Across Channels: Through surveys, focus groups, and behavioral data analysis, market research can uncover how customers prefer to shop. Do they like to browse online but purchase in-store? Or do they prefer a fully digital experience? 

• Mapping the Customer Journey: Market research helps retailers map out the entire customer journey, identifying all the touchpoints a customer interacts with before making a purchase. By understanding this journey, retailers can ensure that each touchpoint is consistent and contributes to a positive overall experience. 

• Detecting Pain Points: Through customer feedback and sentiment analysis, market research can reveal the pain points that customers encounter across channels. Whether it’s long wait times for in-store pickup or confusing website navigation, identifying these issues means that retailers can address them proactively. 

• Testing and Validating Omnichannel Strategies: Market research provides a platform for testing and validating different omnichannel strategies before committing to a full-scale implementation. This could involve A/B testing different website layouts, piloting new in-store technologies, or gauging customer reactions to new mobile app features. 

The Role of Custom Online Panels in Enhancing the Omnichannel Experience

One powerful tool in the market research arsenal is custom online panels. These panels, like the ones designed by Eyes4Research, consist of a carefully curated group of participants who provide ongoing feedback on various aspects of the retail experience. For retailers looking to perfect their omnichannel strategy, custom online panels offer several key advantages– here are a few: 

• Continuous Feedback Loop: Custom online panels allow retailers to gather continuous feedback from a representative group of customers. This ongoing dialogue helps retailers stay attuned to changing consumer preferences and quickly adapt their strategies. 

• Targeted Insights: Unlike one-off surveys, custom online panels can be tailored to focus on specific customer segments or channels. For example, retailers can create panels specifically for online shoppers, in-store customers, or omnichannel users. This targeted approach ensures that the insights collected are relevant and actionable. 

• Testing and Iteration: With custom online panels, retailers can test new initiatives, such as website updates, or in-store promotions, before rolling them out to the broader market. Panel participants provide real-time feedback, allowing retailers to refine their strategies and avoid costly mistakes. 

• Building Customer Relationships: Engaging customers through custom online panels can also strengthen brand loyalty. Customers who feel that their opinions are valued and acted upon are more likely to remain loyal to the brand. This can be a powerful way for brands to differentiate themselves in an immensely competitive retail landscape.

For retailers who want to deliver a seamless omnichannel customer experience, market research is not a luxury– it is a necessity. Understanding consumer behavior, identifying pain points, and testing new strategies, means retailers can create a cohesive experience that creates happy and loyal customers and drives sales. 

Custom online panels offer a unique opportunity to collect ongoing feedback that can guide omnichannel strategies. By investing in these tools, retailers can stay ahead of the curve, continuously improve their offerings, and build stronger relationships with their customers. 
Read more about the retail industry on the Eyes4Research blog. Eyes4Research also has everything you need to collect high-quality insights from consumers. Our panels are comprised of B2B, B2C, and specialty audiences ready to participate in your next research project. Learn more about our specialty panels here.